Walmart or Sam’s Club Premier Pickup Service

YOU SHOP. WE PICK UP. WE PACK & SHIP!

Shop online at Walmart or Sam’s Club and let CIG Essentials handle the pickup, careful packaging, and shipping of your loved one's essentials to their New York State correctional facility.

Choose Walmart, Sam’s Club, or both participating locations in Fishkill, New York. We make sending care packages easier, more convenient, and affordable.

SERVICE PRICING

ONE LOCATION — $119.99, SHIPPING INCLUDED

Choose either Walmart OR Sam’s Club for pickup.

ADD A SECOND LOCATION — JUST $49 MORE

Want to shop at both Walmart and Sam’s Club? Add the second pickup location for only $49 additional.

SHIPPING INCLUDED

Shipping is included whether you choose one or both locations.

Your Total:

• Walmart OR Sam’s Club: $119.99

• Walmart AND Sam’s Club: $168.99

Retailer merchandise is purchased separately. The $119.99 service price covers pickup, handling, and shipping from one participating location. Add the second location for $49 more ($168.99 total, shipping included).

IMPORTANT PICKUP SCHEDULE

MONDAY–TUESDAY: SAME-DAY PICKUP

Orders placed by 12:00 PM (noon) Eastern Time on Monday or Tuesday are eligible for same-day pickup, provided the retailer has prepared the order for collection.

This schedule applies to both participating Walmart and Sam’s Club locations.

ORDERS PLACED AFTER TUESDAY AT 12:00 PM

Orders placed after 12:00 PM (noon) Eastern Time on Tuesday will be picked up on Sunday.

Please select a retailer pickup time that corresponds with CIG Essentials' pickup schedule. Retailer order readiness and availability may affect collection.

Why This Schedule Matters

Following our designated pickup schedule helps us collect, package, and ship your loved one's order efficiently while reducing the possibility of packages sitting at correctional facilities over the weekend.

HOW IT WORKS — 7 EASY STEPS

STEP 1 — SHOP ONLINE

Visit Walmart.com or SamsClub.com and select the eligible items you wish to send.

Choose the participating Fishkill, New York location:

Walmart Supercenter #1810

Fishkill, NY 12524

Sam’s Club #6356

Fishkill, NY 12524

At checkout, select the store pickup option.

You can choose one retailer or both if you purchased our additional-location service.

STEP 2 — DESIGNATE CIG ESSENTIALS AS YOUR PICKUP PERSON

When Walmart or Sam’s Club asks who will collect your order, enter:

CIG Essentials

Do not enter your own name as the designated pickup person unless the retailer requires the purchaser's information separately.

This helps our team identify and collect your order.

STEP 3 — FORWARD YOUR CONFIRMATION EMAIL

Once you receive your Walmart or Sam’s Club order confirmation, forward it to:

support@cigessentials.com

Include the following information:

• Your CIG Essentials order number.

• Your Walmart or Sam’s Club pickup order number.

• The retailer location where the order will be collected.

• If shopping at both retailers, include both pickup order numbers.

IMPORTANT: ADD YOUR CIG ESSENTIALS ORDER NUMBER TO THE NOTES SECTION OF YOUR WALMART OR SAM’S CLUB PICKUP ORDER.

This allows our team to match your retailer purchases with your CIG Essentials service order.

STEP 4 — CUSTOMER CHECK-IN MAY BE REQUIRED

Walmart or Sam’s Club may require the purchaser to check in, confirm arrival, or authorize the designated pickup person.

If additional action is required, CIG Essentials may contact you by text message.

Please monitor your phone, email, and retailer account for pickup notifications.

STEP 5 — WE PICK UP YOUR ORDER

Our team collects your order from your selected Walmart or Sam’s Club location in Fishkill, New York.

If you purchased the second-location option, we will collect your eligible orders from both participating retailers.

Pickup Schedule:

• Monday–Tuesday: Same-day pickup for orders placed by 12 PM noon, subject to readiness.

• After Tuesday at 12 PM: Sunday pickup.

STEP 6 — WE PACK & SHIP YOUR ORDER

After collection, CIG Essentials carefully prepares and packages your eligible items for shipment to your loved one's correctional facility.

Orders generally ship within 24–48 hours after pickup.

Shipping and delivery times may vary depending on order readiness, carrier schedules, and facility requirements.

STEP 7 — WE DELIVER TO YOUR LOVED ONE

Your package is shipped to your loved one's NYS correctional facility.

CIG Essentials works to provide reliable shipping and careful handling so your loved one can receive their essentials.

SNAP/EBT SHOPPING

SNAP/EBT BENEFITS MAY BE USED FOR ELIGIBLE RETAILER PURCHASES.

Customers may use their SNAP/EBT benefits to purchase eligible groceries and food products directly through Walmart or Sam’s Club where accepted.

Please note:

• SNAP/EBT payments are processed by the participating retailer, not CIG Essentials.

• CIG Essentials does not accept SNAP/EBT as payment for the pickup service.

• SNAP/EBT cannot be used to pay the $119.99 service price or additional $49 pickup fee. Shipping is included.

• Eligibility for SNAP/EBT purchases is determined by the retailer and applicable program requirements.

IMPORTANT PICKUP NOTES

1. Include Your CIG Essentials Order Number

Add your CIG Essentials order number to the notes section of your Walmart or Sam’s Club pickup order whenever the retailer provides that option.

2. Follow the Pickup Schedule

Orders are collected on designated pickup days. Orders placed after the Tuesday noon cutoff are scheduled for Sunday pickup.

3. Help Us Avoid Weekend Delays

Our pickup schedule is designed to help packages move through processing and shipping without unnecessary weekend delays.

4. Your Loved One's Safety Matters

We take package handling, product eligibility, and your loved one's safety seriously.

IMPORTANT SERVICE INFORMATION

Service Price and Additional Location

The $119.99 service price covers pickup and handling at one participating location, SHIPPING INCLUDED.

Customers may add the second location for an additional $49.

Shipping is included in the service price; the total for both locations is $168.99.

The merchandise purchased directly through Walmart or Sam’s Club is not included in these fees.

Separate Retailer Purchases

The Walmart or Sam’s Club Premier Pickup Service is separate from purchases made directly through the CIG Essentials online store.

Your retailer pickup order may ship separately from merchandise purchased from CIG Essentials unless combined shipment arrangements have been confirmed.

Combined Package Weight

Items purchased directly from Walmart or Sam’s Club are not automatically included in the package weight displayed in your CIG Essentials shopping cart.

Customers are responsible for tracking the combined weight of all merchandise intended for the same recipient to ensure compliance with applicable facility package limits.

NYS DOCCS and Facility Requirements

Customers are responsible for selecting items that comply with applicable New York State Department of Corrections and Community Supervision (DOCCS) and individual correctional facility package requirements.

Not every product sold by Walmart or Sam’s Club is approved for delivery to a correctional facility.

CIG Essentials reserves the right to decline shipment of items that do not meet applicable package requirements.

Out-of-Stock and Unavailable Merchandise

CIG Essentials is not responsible for merchandise that is out of stock, unavailable, canceled, or not ready for pickup at Walmart or Sam’s Club.

Refunds, Missing Items, and Substitutions

Refund requests involving retailer merchandise, including out-of-stock products, substitutions, canceled products, and missing items, must be handled directly with Walmart or Sam’s Club according to the retailer's policies.

Changes and Cancellations

Any changes or cancellations to your Walmart or Sam’s Club pickup order must be made directly through your retailer account before CIG Essentials collects the merchandise.

Once an order has been collected, changes may no longer be possible.

Pickup and Shipping

Orders are collected according to our designated pickup schedule and generally shipped within 24–48 hours after collection.

Carrier transit times and correctional facility processing times are separate from our pickup and packaging schedule.

Confirm and Monitor Your Retailer Order

Please monitor your Walmart or Sam’s Club account for:

• Substitutions and out-of-stock notices.

• Pickup delays or changes.

• Refunds and cancellations.

• Customer check-in requirements.

• Requests for additional authorization or action.

Promptly responding to retailer notifications helps prevent pickup delays.

Save on Shipping When You Can

For the best value, we encourage customers to combine eligible purchases into a single coordinated pickup service order whenever possible.

This can help reduce unnecessary handling and split shipments.

QUESTIONS? WE'RE HERE TO HELP!

CIG ESSENTIALS — TRUSTED DELIVERY

Phone: (914) 639-3770

Email: support@cigessentials.com

Website: www.cigessentials.com

Thank you for trusting CIG Essentials to help deliver essentials to your loved one. We appreciate your business!